Reference

Terms & Conditions for your account

When you open a ds160 account, these Terms & Conditions explain how access works, what checks we may ask for, and when local law controls availability.

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How local law shapes access

ds160 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms & Conditions apply to your use of ds160 in India and in any other place where local law permits access. They set the rules for account creation, accurate details, payment handling, device use, and the steps we may take if a request looks inconsistent

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or if the record does not match the account. If you use UPI, Paytm, or PhonePe, the name on the payment route should match the name on your account, because mismatches can slow checks or stop a transfer until we finish verification. We may update this
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page when the service, the law, or the support process changes, and the version date on the page tells you which text is current. You are responsible for keeping your contact details current so we can reach you about account queries, changes to the page, or
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a verification step that needs a reply. If a clause is unclear, the written version on this page controls, and any local rule that applies where you are comes first.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HELP PATHS

Where to send terms questions

Use these paths when you want a clause explained, need the current text, or want to send a correction tied to your account.

Email the terms team Use this when you need a copy of the current terms, want a clause explained, or need to report a mismatch in account details from your registered account. We route it to the team that handles policy changes and access checks.

Message from your account If you are already signed in, send a message from your account so we can match the request to the right profile. That helps when you want a correction to your contact details or a status check on a request.

Use the web form This path suits longer requests, such as asking how a term applies in your state or requesting a record of the last change we made to the page. Include your registered email so we can verify the account faster.

DATA AND ACCESS

How we handle your records

This section explains how we treat the policy record behind your account. We keep data only for account use, request handling, and legal retention, and we use cookies to remember session state…

Data we keep

We keep only the account details needed to run your profile, verify requests, and record changes you ask us to make. That usually includes your name, contact details, login history, and the timestamps tied to support actions.

Cookies in use

Cookies help us remember your session, language, and form entries so you do not repeat the same steps after a page refresh. You can clear them in your browser, but some saved preferences will reset.

Account security

Protect your own access by using a unique password and checking that the email on file is current. If you spot unknown activity, contact us right away so we can pause the account and investigate the request trail.

Record retention

We keep records for as long as needed to handle your account, answer disputes, and meet legal retention duties that apply to the service. When a record is no longer needed, we remove or archive it under our standard process.

Request changes

If your name, phone number, or address needs correction, send a clear request from the email linked to the account. We may ask for a fresh check before we change details that affect access or payment matching.

Contact and updates

For any clause question, write to support or use the in-account form. If we change these terms, the new version carries the update date so you can compare the current text with what applied earlier.

Common questions about account terms

These answers cover access, changes, records, and the contact paths you can use if the page leaves you with a specific question. We keep the reply tied to the current version of the terms, and any location-based rule is handled according to local law where you are. If a request needs verification, we will ask for the details that help us match it to your account before we act. That way you know which rule applies before you take the next step.

They apply when you open, access, or use a ds160 account, and they stay in force until replaced by a newer version. If local law says a different rule applies where you are, we follow that rule first.

Access depends on where you are and on local law. If you move or travel, the rules can change with that location, so check the current page before you continue with account use.

Send the request from the email linked to your account and tell us exactly what should change. We may ask for a verification step before we update the record, especially when the change affects access or payments.

We keep the details needed to run the account, answer support messages, and meet legal retention duties. That can include contact details, login records, and the history of changes you asked us to make.

Use the in-account form or email support with the clause name or the exact line you want explained. Clear references help us answer faster and avoid sending you a general reply that misses the point.

We publish the current version on this page and show the update date so you can see what changed. If you keep using the account after the update, the current text is the one that applies.

Terms & Conditions for your account

Where to send terms questions

How we handle your records

Data we keep

Cookies in use

Account security

Record retention

Request changes

Contact and updates

Common questions about account terms

01 When do these terms apply?

02 Can I use the site if my location changes?

03 How do you handle account changes?

04 What records do you keep?

05 How do I ask about a clause?

06 What happens when terms change?

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