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ds160 legal terms for your account

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ds160 ds160 legal terms for your account
REQUEST PATHS

Where to send legal requests

If you want a copy of a notice, need a record corrected, or want to ask how a clause affects your account, use the channel that matches the request.

Email desk Write from the email linked to your account, add the page or clause you want checked, and include any dates or reference numbers. We use that thread to send a written reply and keep the request traceable.
Web form Use the contact form for correction requests, consent changes or copies of stored notices. The form helps us capture the exact record, verify the account, and route your matter without extra back-and-forth between teams.
Postal route If your matter needs signed papers, send them by post with your full name, account reference and a clear description of what you want changed. We match the letter to the account before we act on it.
RECORD CARE

How we handle records

We keep legal records focused on the job they were collected for: handling notices, confirming identity where needed, logging consent choices and keeping a trail of changes.

Data handling

We store only the account details, request history and message logs needed for legal work, then limit use to the purpose collected. If a new purpose comes up, we ask for the right consent or other lawful basis first.

Cookies and logs

Cookies remember language, consent and session state; logs help us spot duplicate requests, failed sign-ins and unusual browser behaviour. Clearing cookies can reset some choices, but it will not remove records we must keep for compliance.

Account security

Keep your password private and use your own device for sensitive changes. If you think someone else has used your account, contact us at once so we can pause edits and check recent activity.

Retention

We keep legal records only for as long as needed for the stated purpose, a dispute window or a law that requires longer retention. After that point, we delete or archive them under our internal schedule.

Changes request

If a record is wrong, send the exact correction and the proof that supports it. We may ask for extra checks before we edit the file, so the account stays linked to the right person.

Contact route

Use the email or form named on the page footer for policy requests, consent changes and copies of stored notices. Include your account reference, the date and the subject line so we can sort it quickly.

Common legal questions answered

These questions cover how we handle your records, your correction rights and the limits that local law may set. If your request depends on where you are, the answer can change by region, but the same contact paths still apply for every account matter we receive.

The law that applies depends on where you access the service and which local rules cover the request. When local law gives a different outcome, we follow that rule for the matter in front of us.

Yes. You can ask for a copy of stored notices, request history or the personal details tied to your account. We may verify the account first and may need to withhold items that law says must stay private.

Cookies help us keep you signed in, remember language choice and store consent settings. If you clear them, some preferences reset, but the records we keep for legal reasons remain in our systems until their retention period ends.

Send the exact change, the supporting proof and the account reference. We check whether the record is tied to a legal duty, then update what we can and explain any part we must keep as is.

We keep records only for the time needed to handle notices, complete verification, answer a dispute or meet a law that requires longer storage. After that point, they move to deletion or archive handling under our schedule.

Use the email or form linked on the page footer, because those paths keep your request traceable. Add your name, account reference and the subject line so we can send the reply through the right channel.

Yes. Access, correction and deletion rights depend on local law and on the facts of your request. If a rule in your place allows less or more access, we apply that rule for the matter.

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